Privacy Policy

jua365 ("jua 365," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "your," or "Player") who access and use the jua365 online casino platform at jua365.net (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of your personal information.

This policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). It applies to all personal data we process in connection with your use of the jua365 Platform, whether you are a registered player, a visitor, or a prospective user.

By registering an account, making a deposit, or otherwise using the jua365 Platform, you consent to the collection and processing of your personal data as described in this Privacy Policy. This policy should be read together with our Terms & Conditions, which govern your overall use of the Platform.

jua365 collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, in connection with responsible gaming assessments or regulatory compliance).

jua365 collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 8 for more details on our cookie practices.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records to comply with our legal obligations.

jua365 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your jua365 player account, including processing your registration and verifying your identity.
• Service delivery: To provide you with access to casino games, sports betting, bingo, slots, and all other features of the jua365 Platform.
• Payment processing: To process deposits and withdrawals in Philippine Peso (₱) through your chosen payment method, and to maintain accurate financial records.
• Legal and regulatory compliance: To comply with our obligations under Philippine law, including KYC requirements, anti-money laundering (AML) obligations, and PAGCOR regulatory requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: To monitor gaming activity and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the jua365 Platform.
• Marketing communications: To send you promotional offers, bonuses, and updates about jua365, where you have consented to receive such communications. You may opt out at any time.

jua365 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

Under the Data Privacy Act of 2012, jua365 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to provide the jua365 Platform services as described in our Terms & Conditions.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC, AML, and PAGCOR regulatory requirements.
• Legitimate interests: Processing necessary for jua365's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jua365 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification service providers who assist us in verifying your identity and age in compliance with regulatory requirements.
• Fraud and AML compliance partners: Service providers who assist jua365 in detecting and preventing fraud, money laundering, and other financial crimes.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement authorities, where required by law or court order.
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal, compliance, or business purposes.

jua365 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC and identity verification data: Retained for the duration of your account and for a minimum of five (5) years following account closure.
• Customer support communications: Retained for up to three (3) years from the date of the communication, or longer if relevant to an ongoing dispute or legal matter.
• Technical and usage data: Retained for up to two (2) years from collection, unless required for longer for security or fraud investigation purposes.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of consent.

When your personal data is no longer required, jua365 will securely delete or anonymize it in accordance with our data retention and disposal procedures.

jua365 uses cookies and similar tracking technologies on the Platform to ensure proper functionality, enhance security, and improve your experience. A cookie is a small text file placed on your device when you visit a website.

The types of cookies used by jua365 include:

• Essential cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance cookies: Used to collect anonymized data about how players use the Platform, such as which pages are visited most frequently. This data helps us improve the Platform's performance and user experience.
• Functional cookies: Used to remember your preferences, such as your language settings and display preferences, to provide a more personalized experience.
• Analytics cookies: Used to understand aggregate usage patterns on the Platform. Data collected through analytics cookies is anonymized and not linked to individual users.

jua365 does not use advertising or tracking cookies to build profiles for third-party advertising purposes. You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform.

jua365 takes the security of your personal data seriously and implements appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption: All data transmitted between your device and the jua365 Platform is encrypted using 256-bit SSL/TLS technology.
• Secure data storage: Personal data is stored on secure, access-controlled servers with industry-standard encryption at rest.
• Access controls: Access to personal data is restricted to authorized jua365 personnel and service providers who require it to perform their functions, on a strict need-to-know basis.
• Fraud monitoring: jua365 employs automated fraud detection systems that continuously monitor for suspicious activity on the Platform.
• Regular security assessments: jua365 conducts regular security reviews and vulnerability assessments to identify and address potential security risks.

While jua365 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, jua365 will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jua365:

• Right to be informed: The right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data jua365 holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the jua365 Data Privacy Officer using the contact details provided in Section 14 of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that some rights are subject to limitations under Philippine law, particularly where processing is required for legal compliance or fraud prevention purposes.

The jua365 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. jua365 does not knowingly collect personal data from individuals under the age of 21.

If jua365 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jua365 Platform, please contact our support team immediately so that we can investigate and take appropriate action.

jua365 employs age verification procedures during the registration process to prevent underage individuals from accessing the Platform. These procedures include verification of government-issued identification documents.

The jua365 Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the jua365 Platform and does not cover the privacy practices of any third-party websites or services.

jua365 is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the jua365 Platform, including your payment provider's privacy policy.

jua365 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect, where reasonably practicable.

The date of the most recent revision is indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how jua365 protects your personal data. Your continued use of the jua365 Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jua365 handles your personal data, please contact our Data Privacy Officer:

• Live Chat: Available 24/7 directly on the jua365 Platform — the fastest way to reach our support team.
• Email: privacy@jua365.net — for formal data privacy inquiries, access requests, and complaints.

We will acknowledge your inquiry within three (3) business days and aim to resolve all data privacy requests within thirty (30) days, in accordance with the requirements of the Data Privacy Act of 2012.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.